Translating the Voice of Customer (VoC)

Translating the Voice of Customer (VoC) Customer focus drives questions for an organization to think strategically and align cross functional teams. Strategic questions such as Why are we in business? Where do we need to be in the future? and What is the source of our...

Adapting to Visual Workplaces

Adapting to Visual Workplaces Visual workplaces are a growing workflow style that focuses on helping teams to be more transparent with their work efforts. Able to be used by teams with different goals across different industries, this approach empowers teams to...