Director of Operations & Engagement Manager
Brad has over 32 years of professional experience in the contact center industry with a focus on operational excellence, continuous improvement, workforce management, and contact center consulting with a focus on people, process and technology.
Having started his career in operations he quickly rose through the ranks to run large multi-site contact center operations responsible for $100M dollar budgets for a broad range of companies, like First Data Corporation, AOL, Dish Network and Farmers Insurance.
In 2010 Brad transitioned into business consulting with Genesys, a leader in the contact center telephony space before moving to Robert C. Davis and Associates (RCDA), a boutique contact center consultancy. At RCDA he rose to the level of COO leading a team of up to forty-two consultants.
Brad graduated from the University of Missouri with a degree in Finance and has been recognized in the contact center industry as a thought leader.
18 King Street East, Suite 1400