The challenge

A leading provider of telemedicine services offering nine distinct lines of service faced slowing growth due to an extended clinician licensing and credentialing process. Lead times ranged from nine to twelve months, limiting the organization’s ability to onboard clinicians quickly enough to meet demand.

Leadership engaged Adonis Partners to identify the root causes of delay and redesign the process to support faster growth without compromising compliance or quality.

The lead time reduction approach

Adonis Partners began by connecting with key stakeholders and systems across the organization. Expert consultants conducted leadership interviews, gathered data from core systems, and surveyed employees and customers to build a clear picture of the current-state licensing and credentialing process.

Using these insights, Adonis developed a future-state process along with an implementation and sustainability plan. A detailed risk analysis and mitigation plan were created, supported by an updated management plan to ensure changes would be adopted and sustained. The redesigned process improved communication and alignment between the licensing and credentialing team, providers, and service line leaders.

The impact

Execution of the future-state process reduced licensing and credentialing lead time by 25 to 33 percent, equating to an overall reduction of approximately three months. Faster clinician onboarding directly supported the company’s growth goals and improved its ability to scale services.

To ensure long-term success, Adonis Partners also developed a set of best practices for licensing and credentialing. With improved processes, stronger collaboration, and clearer standards in place, the organization is now positioned for sustainable expansion and enhanced service delivery.