This engagement focused on building a world-class operational excellence program by developing internal capability, executing high-impact Kaizen events, and embedding disciplined improvement practices across the organization. The result was measurable cost savings, improved cash flow, and stronger execution at scale.
Increase in Monthly Client Collections
Savings Across Tech and Services
Reduction in Patient Wait Times at a Client
A revenue cycle management services provider supporting thousands of health systems, hospitals, physician practices, and payors relied on complex technology to automate the revenue cycle from end to end. As the organization continued to grow, leadership recognized the need for a more structured and scalable approach to operational excellence.
To improve performance, sustain results, and strengthen execution across functions, the executive team partnered with Adonis Partners to design and implement a Business Excellence program grounded in Lean Six Sigma.
Working closely with the executive team and the Operational Excellence leader, Adonis Partners launched a comprehensive Lean Six Sigma training and deployment program. This included Executive Continuous Improvement training for more than 60 leaders and Black Belt training for 24 employees.
Adonis led four Kaizen events focused on high-impact opportunities, delivering $850,000 in savings. In parallel, three Master Black Belts were certified through the training and development program, strengthening the organization’s internal capability to lead and sustain improvement initiatives.
Through structured training, hands-on execution, and ongoing coaching, Adonis helped the organization establish and maintain a world-class operational excellence program.
The impact of the Business Excellence program extended across the enterprise. In a postage cost reduction initiative, frontline staff were trained in PDCA and replicated improvements across three sites, saving more than $800,000 in carrier costs. A Hospital Registration Kaizen significantly improved front-end registration processes, reducing patient wait times by 55 percent.
Additional results included improvements in client collections of more than $400,000 per month, translating to $4.8 million in annual cash flow improvement and $500,000 in revenue recognition. A redesign and standardization of the RFP process increased win rates by 5 percent, generating a $1 million EBITDA gain.
Together, these outcomes positioned the organization for continued success, with a strong Business Excellence foundation supporting long-term growth and performance.
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Revenue Cycle Management
Scale: 2,400 employees and $100M Annual Revenue
✓ Launched Lean Six Sigma program
✓ Decreased patient wait times through front-end registration Kaizen event at a client
✓ Devised sustainable savings through a variety of projects, including one focused on reduced postage costs
I have received input from leaders at all levels in the organization that Adonis are among the most effective coaches and trainers they have learned from.