In contact centers, time and resources are often scarce. Yet professionals focused on continuous improvement still aim to deliver quick wins through rapid improvement events called Kaizen Events.
If you want to transform ideas into executable action plans quickly, the Q-to-Q Kaizen event is designed for that. When planned and managed well, the results bring real value to your organization.
In a classic Kaizen Event, teams often start slow and iterate toward solutions. A Q-to-Q Kaizen event, however, emphasizes faster transition from qualitative insight to quantitative outcomes, ideally within a two-hour window. In contact centers, this speed matters because delays reduce momentum.
To make the Q-to-Q event work, facilitators use tried and true tools:
Ishikawa Diagram (Fishbone or Cause-and-Effect Diagram)
Dotmocracy Method (Dot Voting)
Action Planning
These tools guide teams quickly from problem framing to root cause identification and to an executable plan.
If you have ideas ready to improve, a Q-to-Q Kaizen event turns them into reality. At Adonis Partners, our facilitators guide teams step by step so ideas become concrete actions without sacrificing rigor or method.
Contact our contact center Kaizen event expert, Brad Baumunk to explore how to run your own Q-to-Q Kaizen event.
I am a longtime fan and practitioner of continuous improvement. The question I always go back to is, “Are you using the right tools to identify waste, implementing new processes effectively and driving process improvement for better quality and efficiency outcomes?”
