The challenge

A leading manufacturer of construction materials struggled to maintain reliable on-time and in-full (OTIF) delivery performance. OTIF rates had stalled in the low 60 percent range, driving customer dissatisfaction and putting market share and long-term growth at risk.

Recognizing the urgency of the situation, executive leadership engaged Adonis Partners to identify root causes and implement corrective actions that would restore delivery reliability.

The OTIF improvement approach

Adonis Partners’ expert consultants conducted a comprehensive five-week assessment to uncover the drivers of poor OTIF performance. Key findings included limited ERP utilization by schedulers and buyers, weak cross-functional communication, an underdeveloped new product introduction (NPI) process, and minimal standardized work practices across production facilities.

To address these gaps, Adonis led a targeted transformation focused on two high-impact areas: increasing ERP adoption and establishing routine cross-functional coordination. Master data was cleansed and maintenance processes were put in place to improve data reliability. A detailed inventory model was then developed to calculate safety stock levels and evaluate inventory impacts across more than 4,500 SKUs.

Scheduling and buying challenges were addressed through the creation of a standardized workflow, while a weekly Sales and Operations Execution (S&OE) process was introduced to sustain alignment between sales, operations, and supply chain teams.

The impact

The changes delivered measurable improvements in delivery performance. OTIF rates increased from 62 percent to 76 percent, with continued progress following implementation. Improved planning discipline and cross-functional coordination also enhanced operational efficiency and reduced execution variability.

By strengthening core planning processes and execution routines, the organization improved customer satisfaction and reinforced its competitive position in the construction materials market.