Glenda is a visionary leader with over 25 years of experience driving cultural transformation, process improvement and structural alignment delivering global operational excellence and customer-centric innovation across diverse industries. Glenda began her career in telecommunications, spending 16 years working for telecommunications companies such as Vodafone Australia, where she held various roles in retail, service management, product operations, and business excellence. She earned her Six Sigma Black Belt certification through Price Waterhouse Cooper, demonstrating her commitment to quality and efficiency. ​

Following her time at Vodafone, Glenda joined Recall, a global document management organization. She led the Six Sigma/Lean initiatives across the ANZ region before relocating to the United States to build the same functions for North America and Brazil. During her tenure, she also served as Senior Director of IT Global Business Solutions and Senior Director of Global Customer Technologies. Notably, she played a critical role in the integration of IT systems following Recall’s acquisition by Iron Mountain, overseeing the outsourcing of IT support. ​​

Most recently, Glenda was the Global VP of Digital Customer Experience at Brink’s, where she enabled customer engagement through the use of technology which included the redesign of the company’s website and the implementation of a customer portal and e-commerce site across more than 20 countries. Her career highlights include managing customer-facing digital platforms, directing mobile application and customer portal development, and ensuring seamless post-acquisition IT integration. ​

Glenda excels at translating complex technical concepts into actionable business insights, utilizing analytics and Lean Six Sigma methodologies to streamline operations and foster innovation.