A simple summary of descriptive statistics is often the first step in investigating what the data have to say about the process being studied during process improvement initiatives. Questions like “Where is the central tendency?” and “Is this a skewed process?” can quickly be answered by the visual representation that a histogram provides (shape, central tendency, spread, skewness, and normality) alongside statistics derived from the observed data. Let’s have a look at one example using our preferred package SigmaXL©.
A manufacturing process produces a part that is measured in inches (the same analysis and statistics could also be used in transactional processes such as waiting time in a call center or how many people go through security at an airport). The image above is the histogram for this process along with its descriptive statistics.
In summary, running histograms and descriptive statistics such as these will quickly provide the analyst with important information about the process data under investigation.