A national provider of applied behavior analysis therapy for children diagnosed with Autism Spectrum Disorder had experienced five years of rapid growth, reaching $48.7M in annual revenue. Their systems severely lagged from these heavy changes, leading to gaps in schedules, lost reimbursements, and a poor experience for families and learners. 

To help address these issues, Adonis conducted a thorough analysis of the company’s organization, processes, information, and technology (OPIT), along with interviews with staff and leaders. Key metrics like therapy hours per week, authorization fulfillment, staff schedule fulfillment, and cancellation rates were monitored and baselined. This allowed Adonis’ expert consultants to understand the company’s current state and create a path forward.

Based on these insights, Adonis standardized operating procedures with proper reporting structures to ensure adherence to company-wide practices. Next, the consultants facilitated a shift from “on-demand” scheduling to consistent blocks of standard lengths and times. The final step was to assign dedicated resources with direct authority and accountability to handle and optimize the scheduling process.

By implementing streamlined operating procedures and shifting to a system designed for efficiency, Adonis Partners helped the behavioral healthcare services company achieve remarkable improvements. They saw a 27% increase in billable therapy hours weekly, a 45% reduction in cancellation rates, and a 24% increase in revenue from direct therapy hours. These enhancements boosted financial performance and significantly improved the client experience, ensuring sustainable growth and operational excellence.